Schedule
Every Room, in one place.
What is coming up, then everything that has already run. Each Room opens on Luma, where you apply for one of the seats.
Upcoming
- 26SepRoom #04 · Sat 26 Sep 2026, 6:00 PM ISTApply on Luma
Don't Make Renewal Weird
What renewal readiness actually looks like, how to make the negotiation less awkward, and how to turn the moment into expansion.
Moderated by Jaynil Pandya. 60 to 90 minutes, 5 to 6 people, online.
The lineup for Oct - Dec 2026 Rooms will be announced shortly. Members hear first, two weeks before each Room opens for applications.
Past Rooms
- 8AugRoom #03 · Sat 8 Aug 2026, 6:00 PM ISTSee on Luma
Onboarding Customers - The hook to building a long-term partnership
Onboarding across segments, told through real cases where the onboarding experience is what lost the customer.
Moderated by Gana Subramaniam. 60 to 90 minutes, 5 to 6 people, online.
- 11JulRoom #02 · Sat 11 Jul 2026, 6:00 PM ISTSee on Luma
Recovery Mode - The Art of Saving Customers Before It's Too Late
Five real retention situations, from a surprise merger to an escalation that reached the CEO, and the warning signs that did not look like warning signs.
Moderated by Abhinav Rastogi. 60 to 90 minutes, 5 to 6 people, online.
- 27JunRoom #01 · Sat 27 Jun 2026, 6:00 PM ISTSee on Luma
AI for CSMs
AI in the actual daily work of a CSM: what saves real time, what quietly makes things worse, and the shortcuts that backfire.
Moderated by Anirudh Kumar. 60 to 90 minutes, 5 to 6 people, online.
Five seats a Room. Members hear first.
Join the community to get each Room's date and topic before it is public, and the notes from every Room afterwards.
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