About
Run by someone who still owns accounts.
Most Customer Success content is written by people who are selling something, and it reads like it. CS Pulse is written and run by a working CSM.
Who runs it
Anirudh Kumar
Senior Customer Success Manager, B2B SaaS
The day job is onboarding, adoption, retention and expansion, building the playbooks and systems behind a growing book of accounts. Most of the material comes straight out of that. What worked, and rather more usefully, what did not.
Before CS, eight years of building and running communities. The one worth naming: heading the Delhi region of Toastmasters International and growing it past five hundred members. Before that, a community built from scratch around a startup during college, with no playbook and no budget.
So the format of a Room is not a guess. Small groups, everybody talking, nobody presenting, is the thing that has worked every time.
A thousand-member community where nobody talks is not a community. It is a mailing list with a logo.
Get in touch
One address, one form.
- Want to moderate a Room, contribute, or ask anything? connect@cspulse.com
- Want to join the community? Fill the interest form, about three to four minutes.
- Want a seat in a Room? Apply here. Members hear first when seats open.