People
Practitioners, not panellists.
The people who run the Rooms are working CS practitioners. They design the scenarios from accounts they have actually handled, lead the conversation, and bring their own experience into the room rather than a product.
Who runs the Rooms
Seven contributors so far.
Anirudh Kumar
Senior Customer Success ManagerAbhinav Rastogi
Associate Director - Customer SuccessGana Subramaniam
Team Lead - Strategic Customer SuccessRicha Dimri
Founding Customer Success ManagerMonika Satyawali
Senior Customer Success ManagerJaynil Pandya
Customer Success ManagerMd Aamir Khan
Customer Success Account ManagerWhat the Rooms cover
Nine areas of CS, one real scenario at a time.
Domains are added on a rolling basis, as contributors join and Rooms get proposed.
CS systems and AI
What survives in a CSM's actual week, past the demo.
Retention and churn
Early warning systems, health modelling, the renewal motion.
Onboarding and time to value
The sales handoff, first value, the gap between purchase and go-live.
Enterprise CS playbooks
Structuring CS at scale, segmentation, EBR frameworks.
Expansion and upsell
Expansion signals, CSQLs, working with AEs.
Scaled and digital CS
Low-touch and one-to-many motions at real account volume.
CS leadership
Building teams, exec communication, the metrics a board asks about.
CS as a career
Pathing from CSM to VP, getting hired, negotiating comp.
Interviews and hiring
What good looks like from both sides of the table.
What contributing involves
One Room a quarter. Your own scenarios.
- One Room a quarter, in the area you know best. Not a content calendar, not a speaking circuit.
- You design the scenario. From an account you actually worked, awkward parts left in.
- Rooms are proposed, not self-scheduled. Reviewed within a week, dated at least thirty days out.
- A quarterly contributors call. Everyone in one room to fix what is not working.
- No product placement. You represent your experience, not a vendor.